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Project Management for Homeless Outreach Population Estimate (HOPE) 2019

In 2018, the NYC Department of Homeless Services (DHS) estimated 3,675 unsheltered individuals living across the five boroughs. Acknowledging that these are the most vulnerable New Yorkers, DHS has been leading the Homeless Outreach Population Estimate (HOPE), an essential tool to identify solutions to the current homelessness crisis. Through this comprehensive effort, a volunteer-based team surveys unsheltered individuals to inform how programs and services can be improved to support their wellbeing.
This endeavor brings up an enormous challenge to coordinate protocols across between different City agencies (DHS, Department of Social Services, Department of Health and Mental Hygiene, and Human Resources Administration) and articulate multiple processes including volunteer recruitment, communication strategy and survey analysis. Karp Strategies has been brought as an in-house consultant to: deliver project management support; operationalize the survey and design a replicable model for the future. Currently, Karp Strategies is analyzing HOPE’s ecosystem and identifying opportunities to improve cross-agency collaboration. In the upcoming months, Karp Strategies will be designing a dynamic systematic model able to adapt to different timeframes and staff requirements. Through this process, our team will not only boost one of the country’s most comprehensive surveys of unsheltered individuals, but also build an exemplary tool to help overcome the homeless crisis

CLIENT
DHS
LOCATION 
New York City, NY
Start DATE
December 2018
February 2019
END DATE
Sector
Government
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